ABWH DVD autographed booklet. You got yours yet?

[InverYes]

Anybody ?

[Mostly Harmless]

Not yet. :(

[VentureRG]

Nope!

[muff]

Anybody ?

I had 1000 come in the post,

thought it was junk mail, so I sent them back, return to sender, :winknudge

[Purple Wolfhound]

Nada. I happened to be thinking about this though - when I was trying to figure out what to have Jon sign next month, that is assuming there will be an autograph line at the show. For a split second I thought about this dvd, then I realised that it will already be signed (right?).

[nitrus]

Nay.

[Ian Burdon]

I emailed Voiceprint a couple of days ago. The reply was -

Dear Ian

The booklets are still with the band. We'll ship them as soon as they're ready.

Lisa

[Hed G.]

This is beginning to smell like a rip-off.

[InverYes]

It's a hell of a way to do business that's for sure.

[relayer_1]

I actually got two of them in the slipcase, but neither signed.

[BrianD]

If it takes this long for them just to sign some booklets.......

[True Believer]

Hey, I just got my DVD! If the booklet takes as long ....

[OldRelayer]

Does Jon usually do a signing? We had him Sign the Vynll Olias, he was thrilled that we had it.

I just go my Jon's lost tapes yesterday, I had forgotten all about, it took forever. So there is hope I guess, can't see why they should take so long.

Barry


Nada. I happened to be thinking about this though - when I was trying to figure out what to have Jon sign next month, that is assuming there will be an autograph line at the show. For a split second I thought about this dvd, then I realised that it will already be signed (right?).

[Apollo 77]

Hey, I just got my DVD! If the booklet takes as long ....

Nothing yet.:frown: I ordered the CD's at the same time as the DVD and they haven't arrived yet either. Sent an e-mail to Voiceprint last week and they said my order was processed 3rd March and to allow 28 days for shipments to USA - I live in Glasgow, UNITED KINGDOM!!! I will give them until 31st March and if no joy, then they will be receiving a very angry e-mail -the deluxe version!

[Scottie]

Nothing yet.:frown: I ordered the CD's at the same time as the DVD and they haven't arrived yet either. Sent an e-mail to Voiceprint last week and they said my order was processed 3rd March and to allow 28 days for shipments to USA - I live in Glasgow, UNITED KINGDOM!!! I will give them until 31st March and if no joy, then they will be receiving a very angry e-mail -the deluxe version!
:lmao:

[Bo Locks]

I can wait...

[Terry Shea]

Nothing yet.:frown: I ordered the CD's at the same time as the DVD and they haven't arrived yet either. Sent an e-mail to Voiceprint last week and they said my order was processed 3rd March and to allow 28 days for shipments to USA - I live in Glasgow, UNITED KINGDOM!!! I will give them until 31st March and if no joy, then they will be receiving a very angry e-mail -the deluxe version!Please don't do that. We don't want to view everyone's forwarded angry e-mails again! Just bomb the headquarters or something, that should teach 'em.:beerchugr:

[relayeire]

I say it's time to get all "Buffalo Bill" on their arses: "It autographs the DVDs or it gets the hose again. Waaaah! Waaaaahhh!"

[timeandaword13]

still waiting for the dvd!!!
dave

[cvp18]

i got the ABWH several weeks ago. so far, no signed insert. but i did get the sampler for Jon's boxset the other day, lmao. i already got the first part of the Jon boxset. now, that was strange. i had ordered the sample before purchasing the actual box set.

[Purple Wolfhound]

Does Jon usually do a signing? We had him Sign the Vynll Olias, he was thrilled that we had it.

Well, I don't know about usually - since I've only seen him solo once in 2005. He did sign after the show, but only if you bought a t-shirt, cd, etc. I didn't have the scratch to buy anything, but he signed my ticket stub anyway - I did buy that! :thumbs:

[RandyC]

Nope, not yet....

[milestownyes]

i got the ABWH several weeks ago. so far, no signed insert. but i did get the sampler for Jon's boxset the other day, lmao. i already got the first part of the Jon boxset. now, that was strange. i had ordered the sample before purchasing the actual box set.
I also got a sampler in the mail this week. A little ridiculous as I already have the sampler AND the box set. I have not received my booklet insert for the DVD and I am getting a little miffed about the whole thing. That's a lot of extra money to spend and not get the satisfaction of having what I've paid for. I believe they've had ample time to fulfill their contractual obligations. I would at least like to have any kind of a booklet and a credit card refund the difference between the regular order and "special" order. I've written VOICEPRINT twice about this and tried to treat it lightly but my patience is beginning to wear a bit thin. If I get ripped off I just will NEVER do business with Voiceprint again no matter how many specialty items they come up with. I'm a bit vindictive that way. A lot of companies only understand being hit in the pocketbook.

[Albedo]

No but I finally did get the CDs :)

[Bo Locks]

"It autographs the DVDs or it gets the hose again."S'funny! Nasty little Voiceprintses...

[djcub]

I used to own the vhs copy of this, and was very upset to see they sold out of the double pack. I guess I am glad that I should get the regular one from amazon.

Only problem is, I also want to check out the Montreux vid. But this vid has great memories of me as I first got into early Yes. I had just graduated high school, just started college, and this ppv special knocked my socks off! Was just discovering King Crimson at the same time. I love Bruford...:drummer:

[BrianD]

Nothing yet.:frown: I ordered the CD's at the same time as the DVD and they haven't arrived yet either. Sent an e-mail to Voiceprint last week and they said my order was processed 3rd March and to allow 28 days for shipments to USA - I live in Glasgow, UNITED KINGDOM!!! I will give them until 31st March and if no joy, then they will be receiving a very angry e-mail -the deluxe version!

I guess if they think you live in the US it is understandable that it hasn't arrived in Glasgow yet!

[Apollo 77]

Please don't do that. We don't want to view everyone's forwarded angry e-mails again! Just bomb the headquarters or something, that should teach 'em.:beerchugr:




:dog:
Yeah, you're probably right - I felt I was 'spring cleaning' my in-box for a fortnight!

[ctask]

:lazy:Okay, which bandmember is puttering around adding his autographs?


All I know is that they can't blame Squire for being the late one this time....:bath:

[Bo Locks]

Jon's signature is just a loopy-de-loop thing that must take a fraction of a second...

[Apollo 77]

Jon's signature is just a loopy-de-loop thing that must take a fraction of a second...

Have you received the booklet or are you speaking from previous experience? Jon 'autographed' my t-shirt after one of his concerts in Edinburgh on his solo tour 2005. Just a 'loopy-de-thing' then as well. Contrast that with the 'Jon' signature on his website - a little different you'll agree! Having said that, I really don't fancy scribbling my name 1000 times! (but I will if you pay me!)

[Bo Locks]

Have you received the booklet...Aww, Hugh, sorry, no. But yeah a thousand somethings is still A LOT!

[relayeire]

Have you received the booklet or are you speaking from previous experience? Jon 'autographed' my t-shirt after one of his concerts in Edinburgh on his solo tour 2005. Just a 'loopy-de-thing' then as well. Contrast that with the 'Jon' signature on his website - a little different you'll agree! Having said that, I really don't fancy scribbling my name 1000 times! (but I will if you pay me!)

if you're lucky, sometimes you get a "Jon x" autograph...

[Vic Anderson]

it's jon alpha the a from greek

[InverYes]

So THAT'S what it is

http://i26.photobucket.com/albums/c114/Inveryes/DSC01371.jpg

[Jonk]

:lazy:Okay, which bandmember is puttering around adding his autographs?


All I know is that they can't blame Squire for being the late one this time....:bath:
Voiceprint can only send them out once they have been signed by all the band members. I would imagine that is the reason for the delay:headset:

[Apollo 77]

So THAT'S what it is

http://i26.photobucket.com/albums/c114/Inveryes/DSC01371.jpg


That's exactly what's 'written' on the back of my T-shirt!
Dontcha just love calligraphy?

[Scottie]

So THAT'S what it is

http://i26.photobucket.com/albums/c114/Inveryes/DSC01371.jpg
Thank you! I've been meaning to change out that poor artwork I have as a back cover on mine ;)

[Project Director]

How unethical of these people to advertise a product as 'Autographed', charge you extra for it, and AFTER you pay UP FRONT, they tell you that in fact, they ARE NOT autographed yet, and we all have to wait for the band to get around to it. NOT GOOD ENOUGH.

I wrote a polite email a week ago, to which I have had no reply. My interpretation of this is that they don't have the autographs, and they have no idea when (if?) they will get them. I will write again next week.

Please - everybody else who has ordered this product - WRITE TO VOICEPRINT AND COMPLAIN. And tell all your friends to do likewise. Only when they get a flood of emails will they do anything about actually providing the product WE HAVE ALL PAID FOR and they have FAILED TO PROVIDE. The email address is: info@voiceprint.co.uk

[Apollo 77]

How unethical of these people to advertise a product as 'Autographed', charge you extra for it, and AFTER you pay UP FRONT, they tell you that in fact, they ARE NOT autographed yet, and we all have to wait for the band to get around to it. NOT GOOD ENOUGH.

I wrote a polite email a week ago, to which I have had no reply. My interpretation of this is that they don't have the autographs, and they have no idea when (if?) they will get them. I will write again next week.

Please - everybody else who has ordered this product - WRITE TO VOICEPRINT AND COMPLAIN. And tell all your friends to do likewise. Only when they get a flood of emails will they do anything about actually providing the product WE HAVE ALL PAID FOR and they have FAILED TO PROVIDE. The email address is: info@voiceprint.co.uk


I received an e-mail from Voiceprint on 3rd April in response to my (2nd) query about when I'll receive my 'An Evening Of Yes Music Plus' CD. I also asked about the signed booklets. Was told CD's on way, if not received by 6th April to contact them again. As for the signed booklets, they are still 'with the band'.

[Dougnddeb]

I didn't get the autograph one, but I did get the two DVD set with "In the Big Dream". All I can say is "WOW". I've waited for this for a LONG time.

Doug

[Project Director]

Finally, I received a reply from Voiceprint. It says:

"Dear Sir

The booklets will be shipped as soon as Mr Howe has finished signing them."

I can only assume from this (very concise) reply that the others have already signed the booklets, and we are only waiting on Steve to finish his.

Give them another month and if nothing has happened, I say we bombard them with emails until we get action.
__________________

[Jonk]

Finally, I received a reply from Voiceprint. It says:

"Dear Sir

The booklets will be shipped as soon as Mr Howe has finished signing them."

I can only assume from this (very concise) reply that the others have already signed the booklets, and we are only waiting on Steve to finish his.

Give them another month and if nothing has happened, I say we bombard them with emails until we get action.
__________________ As far as I was aware all the guys except Steve had signed the booklets although Steve has only just returned from touring activity with Asia in Japan and South America. So in all fairness he has only just got the booklets to sign. Emailing Voiceprint won't make Steve Howe sign them any faster:headset:

[Purple Wolfhound]

Geez - I wonder what the heck these things are going to look like after all the travelling and handling they've been through. Rick prolly spilled curry food on them when it was his turn. ;) :lmao:

[Scottie]

In the meantime please feel free & print this out until your heart is content.

No one should put added pressure on the love of my life ;)

[Project Director]

As far as I was aware all the guys except Steve had signed the booklets although Steve has only just returned from touring activity with Asia in Japan and South America. So in all fairness he has only just got the booklets to sign. Emailing Voiceprint won't make Steve Howe sign them any faster:headset:

You're missing the point. Voiceprint advertised the DVD as an autographed product, yet clearly, they DID NOT have the autographs at the time it was offered. In my opinion, that sort of thing is at best misleading, and at worst deceptive and false advertising.

In any event, I disagree completely. If enough people email Voiceprint and complain about this unethical behaviour, they will certainly get a message to Steve to ask him to be prompt.

[YesJen357]

For me, the important part was getting the show. Sure, I paid the extra for the signed DVD....But the music won't sound any better with an autographed cover.
I've got the important part.

[Bo Locks]

Like I said, I can wait. All these adults getting excited gives me the giggles. It's rock n roll, not a washing machine. The clear and simple and cheaper path would have been autograph free. Bye...

[pedro skychaser]

Geez - I wonder what the heck these things are going to look like after all the travelling and handling they've been through. Rick prolly spilled curry food on them when it was his turn. ;) :lmao:

yeah jon prolly hung em from his trees to scare away the deer:xolicon42:

+brufy prolly bored them to death with some psuedo-intellectual bullshyte:xolicon42:


:xolicon42: :xolicon42: :xolicon42: :xolicon42: :xolicon42:

[Apollo 77]

I received an e-mail from Voiceprint on 3rd April in response to my (2nd) query about when I'll receive my 'An Evening Of Yes Music Plus' CD. I also asked about the signed booklets. Was told CD's on way, if not received by 6th April to contact them again. As for the signed booklets, they are still 'with the band'.

Well, whaddya know, the 6th has come and gone and still no CD's. I won't get them today either as there's no post due to the Easter holiday. I'll e-mail them again this evening - they'll probably take about 3 days to read it though!
I understand that there are issues which are causing the delay of the booklets being sent out, but I'm in full agreement with those who are of the opinion that Voiceprint have, shall we say, suppressed information. Certainly, had I known the full facts surrounding the booklets, then I'd have been happy to just order the limited edition DVD. I think it's a bit much of Voiceprint to withhold such relevant information and, to add insult to injury, charge us a fiver for the privilege.

[True Believer]

Still waiting .....

[BlankReg]

Me too...

I was going to get Bill's Earthworks DVDs, but they are Voiceprint as well. I'm not sure I want to keep buying from them...

[Jonk]

For those who are waiting for the signed booklet I think this news will interest you as published on the Voiceprint website today:headset:

ABWH Signed Booklets Arrived!
[12/04/2007]
For those of you who ordered the ABWH Signed DVD, we are pleased to announce that all the band have now signed them and returned them to us! We are shipping them out immediately and you should have your copy of the booklet very soon! If you live outside of Europe please allow up to the full 28 days for the post to reach you.

[Mostly Harmless]

For those who are waiting for the signed booklet I think this news will interest you as published on the Voiceprint website today:headset:

ABWH Signed Booklets Arrived!
[12/04/2007]
For those of you who ordered the ABWH Signed DVD, we are pleased to announce that all the band have now signed them and returned them to us! We are shipping them out immediately and you should have your copy of the booklet very soon! If you live outside of Europe please allow up to the full 28 days for the post to reach you.

:bncsmls:

[True Believer]

For those who are waiting for the signed booklet I think this news will interest you as published on the Voiceprint website today:headset:

ABWH Signed Booklets Arrived!
[12/04/2007]
For those of you who ordered the ABWH Signed DVD, we are pleased to announce that all the band have now signed them and returned them to us! We are shipping them out immediately and you should have your copy of the booklet very soon! If you live outside of Europe please allow up to the full 28 days for the post to reach you.
Whoo hoo! :clap:

[YesJen357]

So Anne, you might have the signed cover before the actual show discs, at this rate!

[Yescelt]

Mine arrived Today!
Signed by all 4 + Roger Dean.

[Purple Wolfhound]

Mine arrived Today!
Signed by all 4 + Roger Dean.
Cool - so they aren't made out of air! ;)

[Mostly Harmless]

Can't wait to get mine!

Hi Phil! :wavey:

[Purple Wolfhound]

Hi Marge! :dnce:

[Bluegrunt]

Mine arrived today too.
Good to see you back Brian.

[flep]

Mine arrived Today!
Signed by all 4 + Roger Dean.

Oh WOW!!!!!!!!!!!!!!!

Cannot wait for mine now. Shouldn't be long then...

[True Believer]

Mine arrived today too.
Good to see you back Brian.
:clap: :clap::clap::clap:

[Yescelt]

is the clapping 'cos I'm back, or 'cos the booklets arrived?
:-)

:clap: :clap::clap::clap:

[True Believer]

is the clapping 'cos I'm back, or 'cos the booklets arrived?
:-)
Both, Brian!


Where were you, anyway?

[InverYes]

Mine arrived Today!
Signed by all 4 + Roger Dean.

Mine too, but no Roger Dean autograph though.

[Apollo 77]

Mine too, but no Roger Dean autograph though.

Got mine today. Mine has Roger Dean signature on bottom-right corner - in white ink! Wasn't sure at first whether this was printed on, but rubbed my finger nail lightly across it and I can feel the texture so it seems to be a genuine signature.
Unfortunately, I'm too stupid to know how to include a photo of signed booklet!

[InverYes]

That would be great if it is a signature.

Did anyone who bought the "ordinary" version get a booklet that had Roger's signature on it. That might be the way to know if it is printed on them all or is an autograph.

[flep]

Got mine as well.

I reckon the Roger Dean signature is allready printed on the booklet as the design is his. A bit like an artists signature - so to speak.

Made up with it though. I have a black splodge on the back of mine were Rick has placed my booklet on top of the previous one he signed!!!!

[Yescelt]

It's been pretty hectic with work and travelling. I'm at home for a couple of weeks, then on the road again.

I was pretty sure the RD sign was an actual autograph - did anyone buy the un-signed version?
Is there a Roger Dean signature at the bottom right of the booklet?
Inver - does your booklet have this?

Regards, Brian

Both, Brian!
Where were you, anyway?

[yarstruly]

Well since they haven't all been at the same place at the same time for a while I imagine they have to send to one and then keep forwarding them until they are all done.....plus who knows how long it takes each of them to get around to doing it?

[yarstruly]

Guess I should have read the whole thread before posting...but maybe that's what the delay was ;)

[InverYes]

Inver - does your booklet have this?

Regards, Brian

Mine does have it but I bought the autographed version.

Great to have though!

Chuffed! :beerchugr:

[soleil7]

Yeaaaaaa !! finally getting the booklet !!! i guess it will take a lot longer to get mine, all the way here in texas.....BUT....patience is a virtue.

[muff]

Spoke with Tony BOM ealier today and he has the unsigned version,

Roger Dean sig is part of the cover but still nice to have all the same, :winknudge

[Yescelt]

OK - Thanks Muff.

Spoke with Tony BOM ealier today and he has the unsigned version,

Roger Dean sig is part of the cover but still nice to have all the same, :winknudge

[barra1]

Yeaaaaaa !! finally getting the booklet !!! i guess it will take a lot longer to get mine, all the way here in texas.....BUT....patience is a virtue.


still waiting

[Gromek]

Still waiting too!
The U.K. is not far from Holland, so why would it take so long?
I was told they were posted on April 12?
It should have arrived by now.

Ah well, another e-mail to Voiceprint!

[True Believer]

I got mine the other day!

[Purple Wolfhound]

Haven't received mine yet...

[VentureRG]

Still waiting! Anyone in the US receive theirs yet?

[Albedo]

Still waiting! Anyone in the US receive theirs yet?
I have not.

[Mostly Harmless]

I have not.

What he said.

[BlankReg]

Still waiting! Anyone in the US receive theirs yet?

Not yet.....ZZZZZZzzzzzzzzz.......

[BlankReg]

Spoke too soon. Just checked my mail and it arrived today. Cool ..

[nitrus]

Got mine about a week ago. Great.

[Sheerah]

I didn't even know there was a release of this.

[Yesed]

Still havent received it. Anyone else? Ed

[Hed G.]

Still havent received it. Anyone else? Ed

Neither have I.

[Robert Shupe]

I have not got mine yet, autographed booklet that is. I check the mailbox on a regular basis and every time it rains, like today, I just hope that it comes in crisp and clean.

Tick Tick Tick


Robert

[Dougnddeb]

I got my DVD on e-bay. Will I get a booklet?

[Gromek]

It would be brave if someone from voiceprint would leave a reply on this forum for all the fans who have been or feel duped by them, but i fear that will never happen.

I sent them an e-mail a few days ago, and they just don`t reply, AT ALL!!!

A few weeks before that i sent them an angry e-mail about this booklet thing, and then i got a message saying that i could tell all at yesfans.com that the booklets arrived on april 12, and that all will be shipped to everyone very very quickly, and that buyers from outside europe could have to wait up to 28 days for it to arrive (buyers from europe about 7 days).

I live in Holland (i always thought it was next to the UK, but it seems to be on the other side of the universe), and it still has not arrived!

I buy thing via the internet from all over the world, and nothing ever took as long as this (when i buy from the UK things tend to take up to 5 days before it reaches me).

What elke can we do?, they already have our money!
I don`t think it has any priority sending or answering anything.

I don`t mind waiting, but this is just ridiculous!

Getting madder and madder everyday!

[Gromek]

Well, this is the answer that was sent after my last e-mail to voiceprint.

"Yes we began sending the booklets out on 12th April, but we didn't finish sending them out until 30th April. If yours happened to be in the last batch, then the item is still in transit. If you have not received it by 15th May, please contact us again."

Could it really be that hard a job?
Sending booklets.

It scares me of what might happen when ordering the Lost Tapes additions or the Wakeman boxset that is coming!

[RandyC]

Still havent received it. Anyone else? Ed

No, not yet.
Still waiting on Jon's La La Land CD also.

[ASIAnSeasonedWitch]

I'm in London and it hasn't arrived yet...I received the DVDs almost as the first one in the world...

[True Believer]

Wow! I'm amazed that I got mine last week considering I got the DVD long after everyone else.

[ASIAnSeasonedWitch]

Wow! I'm amazed that I got mine last week considering I got the DVD long after everyone else.

They might be sending in reverse order this time!

[KPatrick]

Wow! I'm amazed that I got mine last week considering I got the DVD long after everyone else.

After I left a post elsewhere about what a letdown this has been, I recalled that there was someone out there in Yesworld who had planned multiple trans-Pacific trips to witness Yes-Related program activities, and had to cancel just about all of them because of business failures by the artists involved. That provided a little perspective on THIS particular failure; sitting there waiting for something not to come in the mail is a little bit less disruptive than planning to GO somewhere and have someone not show up!

But I digress... Is it me, or does it fall in with the dumbest decisions you've ever heard of to sell these without having the books signed? You make that decision, you're basically selling a product that doesn't exist.

"Barkeep, I'll have a Maker's on the Rocks." And the bartender gives you a glass full of ice cubes, and goes about his business.

"Please till and re-seed my lawn. And trim the hedges." You come home from work, and the hedges are trimmed, and you've got a tilled field of dirt in your front yard -- no seed, no mulch. You call the landscaper. "Oh, I don't have a spreader. Or a roller. Or seed. But I'm totally going to Home Depot to get all that. When? Oh, soon. Well, maybe next weekend. But yeah, I'm definitely getting it. I'm sorry, I know you're upset, but I don't know what the big deal is, I told you I'd buy that stuff, and when I buy it, I'll do it."

"Oh, and, no, you can't have the part of the check back that you paid in advance for re-seeding the lawn. As soon as I buy seed, I'll do it. And all that other stuff too, I have to buy that."

That wouldn't work, right? The least you would do, as a customer, is not have him back. But that goes without saying. How, as a landscaper, would you accept payment in advance to re-seed the lawn when you didn't have the tools to do it? I mean, unless you were a knave or a fool, that decision wouldn't even occur to you as a possible option, right?

Amateurs.

[Jonk]

I live in Holland (i always thought it was next to the UK, but it seems to be on the other side of the universe), and it still has not arrived!

I buy thing via the internet from all over the world, and nothing ever took as long as this (when i buy from the UK things tend to take up to 5 days before it reaches me).


I can tell the answer to that quite easily. When I receive anything from either Europe or America it arrives pretty quickly When I send anything to Europe or America it can take up to three weeks. Why...Well the answer is easy. The Royal mail in the UK is possibly the worse run and most disorganised communications service in the world. When things aren't being lost or delayed they get stolen. I know because I suffer regularly from things going missing in the UK.
On one occasion a few years ago I was losing over 60% of my mail. I had to involve the police and the Royal Mail internal security staff. The idiot stealing my mail even stole the test package! He was eventually caught and received a jail sentence but to be honest the Royal Mail is the bane of my life. It is just useless.

[Yesed]

There seems to be no rhyme or reason to when Voiceprint ships products, got a couple of other things from them quickly.

When it takes this long it becomes a question of if, and not so much as when. Though it would be nice to have.

The concert DVDs are great, and one of the best "Yes" recorded shows.
The best live HOTS! Ed

[True Believer]

After I left a post elsewhere about what a letdown this has been, I recalled that there was someone out there in Yesworld who had planned multiple trans-Pacific trips to witness Yes-Related program activities, and had to cancel just about all of them because of business failures by the artists involved. That provided a little perspective on THIS particular failure; sitting there waiting for something not to come in the mail is a little bit less disruptive than planning to GO somewhere and have someone not show up!



Yep. That'd be me! Guilty! ;)

[Gromek]

I can tell the answer to that quite easily. When I receive anything from either Europe or America it arrives pretty quickly When I send anything to Europe or America it can take up to three weeks. Why...Well the answer is easy. The Royal mail in the UK is possibly the worse run and most disorganised communications service in the world. When things aren't being lost or delayed they get stolen. I know because I suffer regularly from things going missing in the UK.
On one occasion a few years ago I was losing over 60% of my mail. I had to involve the police and the Royal Mail internal security staff. The idiot stealing my mail even stole the test package! He was eventually caught and received a jail sentence but to be honest the Royal Mail is the bane of my life. It is just useless.

I order a lot from the U.K. too, but this really takes the bisquit!
I think i lose about 10% of the orders coming from the U.K., so i`m lucky, i guess.
But, never before have i seen such a badly run company, with such a "no knowledge of anything" staff.

I know there were problems in the U.K. with Royal Mail, but most have been solved now.
There will always be packages that will be lost, but nothing is perfect, and i don`t think anything will be.

But again, Voiceprint is the most unbelievable company i`ve ever encountered.

I tend to order most voiceprint releases from other retailers when i can (sometimes cheaper too!), but alas, it is not always possible.

Well, i`ll wait and see what will happen after the 15th of May, or i`ll contact them again (i guess more than 500 booklets were signed, otherwise they must have a real problem on top of this one).

(a BIG sigh!)

[Hed G.]

I got mine this morning. Bit of a disapointment. I expected
something with a little more trivia - pics and stories about the
events leading up to this remarkable reunion.

[Mostly Harmless]

Mine arrived yesterday!

[VentureRG]

Got it, finally!. The familiar "Swiss Post" postmarked envelope was sitting on my desk when I got in today. There's a nice bend/crease in the envelope which affects one corner of the booklet (not to bad considering it came from Switzerland). You'd think they could have packaged this better for international mailing. Why does Voiceprint's stuff get mailed from Zurich anyway? Our long national nightmare is over!

[Jonk]

Why does Voiceprint's stuff get mailed from Zurich anyway? Our long national nightmare is over!
Voiceprint don't mail anything from Zurich. It may pass through Zurich once it is in Switzerland but all the booklets were posted from the Voiceprint offices in the UK as far as I am aware

[VentureRG]

Voiceprint don't mail anything from Zurich. It may pass through Zurich once it is in Switzerland but all the booklets were posted from the Voiceprint offices in the UK as far as I am aware


I have news for you. Everything I've ordered from Voiceprint (the Jon sampler, boxset, and ABWH) have all bore postmarks/postage from Zurich, Switzerland.

[InverYes]

I have news for you. Everything I've ordered from Voiceprint (the Jon sampler, boxset, and ABWH) have all bore postmarks/postage from Zurich, Switzerland.

Didn't Nitrus have problems with Voiceprint stuff because it came from Switzerland which is not in "Europe"?

[nitrus]

Didn't Nitrus have problems with Voiceprint stuff because it came from Switzerland which is not in "Europe"?

Yeah, I did. A British company should at least announce they ship from outside the EU.

By the way I got Jon's La La Land album yesterday. A month and a half after my order, as usual from Voiceprint. Too much considering I get stuff from anywhere in Europe in a few days. Should I say I paid almost twice the price it sells for now...?

I'll be trying to order from Voiceprint as little as possible. They're a bad bad bad company to deal with.

[Hed G.]

I'll be trying to order from Voiceprint as little as possible. They're a bad bad bad company to deal with.

I'm with you on that - these guys are as unprofessional as
an average California flake. I've posted it before and I'll do so
again - THIS COMPANY SMELLS LIKE A RIP-OFF.

[Bo Locks]

AWWFERFUKKSAKE!!!

I've bought Hawkwind and Calvert stuff from 'em.
I've bought Anderson, Wakeman, Bruford and Rabin stuff from 'em.
I've bought the AWBH thing.

I didn't have a problem. What? I'm just lucky?

It's not a race to see how quickly a company can deliver. They're a small company trying to be big. They are NOT Amazon. They are an itsy bitsy cottage industry do it yourself outfit in a spare room. Give 'em a break.

[YesJen357]

I've bought Hawkwind and Calvert stuff from 'em.
I've bought Anderson, Wakeman, Bruford and Rabin stuff from 'em.
I've bought the AWBH thing.

I didn't have a problem. What? I'm just lucky?

It's not a race to see how quickly a company can deliver. They're a small company trying to be big. They are NOT Amazon. They are an itsy bitsy cottage industry do it yourself outfit in a spare room. Give 'em a break.
I'm a lucky one, too!
I purchased some other stuff without any hassles. (Thus far!)

[Purple Wolfhound]

Finally! It arrived yesterday...

[Ernie90125]

VP is not itsy bitsy or run out of a spare room ! They have a building with multiple staff in multiple rooms, and a warehouse on the side ! The staff are very friendly people personally, and the building is bursting at the sides with interesting releases.

They have, over their 16 years of trading, released many high quality releases, at fair prices, with prompt delivery of products. This includes products others wouldn't release.

There have along the way been the occasional hiccup, for example as discussed on this forum, the mis-pressing of 90124. But I doubt any record company has escaped mis-pressings ! (my multimedia label's first release was mispressed, I hope its soon to be released other releases won't be.....who knows.......its beyond a label's control what happens at a factory. So I've experienced it too.)

I have been associated with them for 9 years. That is why, some time ago, I was happy to recommend them to Jon (as I have to many other artists previously.) I am extremely grateful for their support and friendship to me during the first 8 long years of our association.

I have noted that is it only in the last 9 months or so, that I have, and fans have, been very unhappy with VP. So I wonder if its appropriate to judge them on each release, its price, its quality, and its delivery ?

They wouldn't score too highly on Jon related stuff, certainly not in my book, nor in fan's books it seems, but on other releases they have been excellent. If you hate a company, you risk damaging the career of every artist signed to them, which is unfair on those hardworking third parties.

I fully respect consumer's rights and democratic speech, and encourage everyone to excercise their rights in any situation, as part of my political views, which is to respect the beauty of a democracy. But hateful rants will not further anyone or anything.

I have left my strong personal and professional feelings out of this posting, because I think its important to get across that there are many artists trying their best, for which working with VP has been beneficial....I think Rick is probably one.

I deeply deeply regret some of the ways in which Jon's stuff has been handled by them, and won't recommend them to another artist, but please join me in not being hateful - hate won't help any situation will it ?

I'm going to sit down decide on a different VP release to listen too, I appreciate many of them, and I'm going to think positively for a while...perhaps others might do the same ? Whatever it is, I hope you enjoy the music.:headset:

[Bo Locks]

VP is not...Peace brother. I was exaggerating.

[relayeire]

I haven't had too many issues with VP...

I had a lot of trouble with the ELP store, with regard to those Asia official boots from '06... took me three months to get the correct discs from them... be warned... so, it's understandable people are disappointed with VP about the delivery of their discs... they should have been signed before they even went onsale...

I also think that Classic Pictures, distributor of many Yes DVDs, is a low-rent organization... the quality of their videos, including the packaging and content, has been very poor... lots of flaws... CP is better in idea than it is in execution...

still

[relayeire]

come to think of it, I was a bit disappointed with the ABWH DVD... (I did not get the autographed one, mind you)

the packaging was a recreation of old artwork that had a flawed track listing... Themes has all its sub-parts listed, whereas CTTE, AYAI, ISAGP, BOM, OOTU were multi-part songs, but did not have their separate sections named... this was always odd, and certainly could have been corrected in the decade-plus since it was originally released...

and they did chop up the show, removing Jon's walk-on and his intros to songs; whereas my 1995 laser disc has the show verbatim... yeah, Jon's walk-on is thrown into the extras, but it doesn't belong there...

[Yesed]

Got mine finally and its nothing to write home about, still happy to have it, and hold no ill feelings for Voiceprint. Ed

[Jonk]

Yeah, I did. A British company should at least announce they ship from outside the EU.

They ship from the North East of England. Unless of course they send their staff out of the UK by plane to Switzerland to post stuff. Actually I am being sarcastic there as I have been in their offices and watched stock being shipped:headset:

[VentureRG]

They ship from the North East of England. Unless of course they send their staff out of the UK by plane to Switzerland to post stuff. Actually I am being sarcastic there as I have been in their offices and watched stock being shipped:headset:

So are you stating definitively that Voiceprint does not ship from Switzerland? I received four items that indicate otherwise.

[Olorin]

All my VP stuff has shipped from Switzerland.

[Jonk]

So are you stating definitively that Voiceprint does not ship from Switzerland? I received four items that indicate otherwise.

Well having spoken to the VP MD and asked him he said they do not have an office or even a warehouse in Switzerland so I don't know how your stuff has shipped from Switzerland unless it goes from the North East of England via Switzerland which would seem stupid. I am not saying that your CDs don't go via Switzerland but as far as I am aware everything ships from the North East of the UK and I can vouch that the Jon Box sets all went from there as did the ABWH booklets. Where they go from there is anybody's guess as the postal service in the UK is absolutely dreadful but as I have said Voiceprint DO NOT have facilities in Switzerland in terms of offices shipping facilities or pressing facilities so perhaps it will remain a mystery:headset:

[nitrus]

Everything I have ever got from Voiceprint bore stamps clearly indicating it had been shipped from Switzerland. The JA Boxset was a bigger parcel and was held at the Customs office for a routine inspection. As you know, trading within the EU is 100% customs-free, so it must've come from Switzerland which is not an EU member.

Weird at least...:)

[Jonk]

Everything I have ever got from Voiceprint bore stamps clearly indicating it had been shipped from Switzerland. The JA Boxset was a bigger parcel and was held at the Customs office for a routine inspection. As you know, trading within the EU is 100% customs-free, so it must've come from Switzerland which is not an EU member.

Weird at least...:)
It is strange but perhaps it passes through Switzerland on its way to Slovakia but if there were Voiceprint offices in Switzerland then I would know and would certainly like a trip out there when I meet with the people from Voiceprint. I think there might be a rush of applications for jobs if they had any sort of office there that needed manning. I for one would go for that:headset:

[VentureRG]

Just another mystery regarding Voiceprint I guess. To be clear these are not parcels traveling through Switzerland. No each item is sent from Switzerland as they all bear postage from Zurich, Switzerland. There is no postage on any of the parcels from England.

[Scottie]

They ship out of the UK by way of Switzerland. (Wouldn't you all enjoy that kind of layover?) I'm happy that they have finally arrived....

[Gromek]

In my opinion it really does not matter where they ship from!
They should deliver, and do so in the time they say it can be delivered!

[nitrus]

It is strange but perhaps it passes through Switzerland on its way to Slovakia but if there were Voiceprint offices in Switzerland then I would know and would certainly like a trip out there when I meet with the people from Voiceprint. I think there might be a rush of applications for jobs if they had any sort of office there that needed manning. I for one would go for that:headset:

I believe what you say, neither of us has a reason to lie, after all. But still, everything apart from your statements shows it does ship from Switzerland. Funny. A mystery, indeed... :shrug:

:21:

[cvp18]

all i know is that i finally received mine on friday with the Zurich stamp.

[Jonk]

I believe what you say, neither of us has a reason to lie, after all. But still, everything apart from your statements shows it does ship from Switzerland. Funny. A mystery, indeed... :shrug:

:21:
Yes definitely weird considering the Yes connections with Switzerland over the years:headset:

[YesJen357]

Please forgive my dissenting opinion, but I just want to say again that I'm happy with Voiceprint.
I'm listening to, and watching stuff I wouldn't have had otherwise.
Sure, I don't have a signed copy of ABWH yet, but I'm still enjoying the show!
They'll do me!

[allpurechance]

Please forgive my dissenting opinion, but I just want to say again that I'm happy with Voiceprint.
I'm listening to, and watching stuff I wouldn't have had otherwise.
Sure, I don't have a signed copy of ABWH yet, but I'm still enjoying the show!
They'll do me!

It's coming, Jen...

If they managed to get one to me(it came today!lol), they'll get one to you.Give it another month or so...

(I managed to get away with not holding my breath)

[Buglunch]

On my way to the Feist concert late afternoon yesterday, I checked the mailbox past the creek a block away :rolleyes:
and sure enough, autograph booklet was there, franked in Schweiz with UK return address if undeliverable.

So............got Bruford to sign the actual inside casing May 10 here and when I slide the booklet in.....Bill's autograph shows alone, covering his one underneath.

Ain't that sah-weet? Bruford just said drily Thursday:
"That'll be Voiceprint" when I asked about the delay.

:crazy:
What timing!

[Gromek]

Well, at long last mine has arrived!!!

Not the first one they sent me (that one probably was lost in the mail, or so voiceprint thinks, it`s possible).

I had to wait until the 15th of May and if it had not arrived by then they would send me a new one.

That one has now arrived on May 22nd.

It was sent to me in a plain envelope (wich always scares me when you think what can happen with the booklet when it`s raining or something heavy and pointy falls on it).

But hey, it`s here and i`m happy it has, no more fearful waiting!

It came from the U.K. via Switzerland, something that Play.com does as well when sending dvd and cd`s etc.
They send via Greece.
Must have something to do with taxes or something.

But ìll stop now, i`m going to stare at my booklet for a while and treasure it!

[Bo Locks]

It was sent to me in a plain envelope (wich always scares me when you think what can happen with the booklet when it`s raining or something heavy and pointy falls on it).Heavy and pointy :) Envelope penetration?

You should see the state of my GFTO tour book that was sent to me in a plain envelope. It got all origami-ed at the bottom of the postie's bag. Oh well...

[ASIAnSeasonedWitch]

I still haven't received the booklet. And I'm in London.

[Olorin]

I haven't gotten mine yet either. But I did get "Live in Lala Land" today.

[Robert Shupe]

I still have not got the autographed booklet as of today. I sent them an e-mail an dhope that something will happen soon. I am not mad at Voiceprint but I do expect eventually to receive what I paid for.

Robert

[ASIAnSeasonedWitch]

Me neither.

[Buglunch]

Bummer.

[YesJen357]

Still waiting too. :(
It's OK though.
Being a YES fan means waiting, hoping, waiting, hoping, waiting.......

[Scottie]

Still waiting too. :(
It's OK though.
Being a YES fan means waiting, hoping, waiting, hoping, waiting.......
Especially in Oz............................

[True Believer]

Especially in Oz............................
You are soooooooooooooooooo right, Scottie!

[ASIAnSeasonedWitch]

I emailed them yesterday and I got this reply:

Sorry to hear that you haven't received your booklet as yet, they were all shipped in April. Perhaps something went wrong in the post - so I'll instruct shipping to send out a replacement today.

[Olorin]

Looks like I need to email them too!

[ASIAnSeasonedWitch]

Finally the booklet arrived this morning in a plain envelop, by Royal Mail second class post following my enquiry.

[Scottie]

Finally the booklet arrived this morning in a plain envelop, by Royal Mail second class post following my enquiry.
Has Steve signed it twice? If not he should have. ;)

[ASIAnSeasonedWitch]

Has Steve signed it twice? If not he should have. ;)

LOL.

It is rather amazing, at the same time reasonable that they did have spare copies.

I have seen at least half of the band more than once since I ordered this thing (Now I can't remember when I ordered this...it is long time ago now...I might have seen all of them since then...I really can't remember...lol...).

[Scottie]

LOL.

It is rather amazing, at the same time reasonable that they did have spare copies.

I have seen at least half of the band more than once since I ordered this thing (Now I can't remember when I ordered this...it is long time ago now...I might have seen all of them since then...I really can't remember...lol...).
That has actually a bone of contention or at the very least stirred some curiosity in me. So as it seems they’ve asked them to sign more than the necessary number of copies to fulfill the orders.

It is no wonder they always run from us autograph seekers at the shows. LOL

[True Believer]

It is no wonder they always run from us autograph seekers at the shows. LOL
No Scottie, it's just YOU they run from! ;)

[Buglunch]

Finally the booklet arrived this morning in a plain envelop, by Royal Mail second class post following my enquiry.

Yay, but WHAT a hassle, oy.

[Scottie]

No Scottie, it's just YOU they run from! ;)
:razz:

[milestownyes]

I received mine quite a while ago but have been carrying on an email correspondence with someone named Liz (if that's the real name) for a long time now. I have to say we've exchanged some of the funniest emails I've ever had and even though I had to wait for so long for the booklet I'm glad it took so long because I've been able to converse at a very, very humorous level with this person off and on for about a month or so.

[ASIAnSeasonedWitch]

Yay, but WHAT a hassle, oy.

LOL.

[milestownyes]

Yumi- I'm surprised that it took so long to get yours considering you live in the country they originated in. I'm still plotting a course of action on Yes Complete, by the way.

[Buglunch]

Yumi- I'm surprised that it took so long to get yours considering you live in the country they originated in. I'm still plotting a course of action on Yes Complete, by the way.

What is Yes Complete?

[YesJen357]

Well, I'm on record here up until now as being quite satisfied with Voiceprint....
Of course I never gave up hope that my signed booklet would turn up.
A few days ago I emailed tham about it and haven't had a reply as yet....
So it appears I'm about to find out what everyone else has been complaining about, as far as customer service is concerned with Voiceprint!
(sigh...)

[Olorin]

Well, I'm on record here up until now as being quite satisfied with Voiceprint....
Of course I never gave up hope that my signed booklet would turn up.
A few days ago I emailed tham about it and haven't had a reply as yet....
So it appears I'm about to find out what everyone else has been complaining about, as far as customer service is concerned with Voiceprint!
(sigh...)

I emailed them on May 31 and never got a reply. I emailed them again the other day and got an automated "out of the office" reply from what's her name. And she's going to be gone for weeks! So I'm guessing it will be quite a while before I get this thing, if ever. This is really unfortunate, as I still haven't ordered the Jon box, and this is making me reluctant to hand over that kind of money to a company that clearly doesn't deserve it.

[Buglunch]

They should have somebody in place during staff holidays, oy. And someone responding to e-mails every weekday.
Not professional.

[YesJen357]

Not professional.
Suffice to say I have ordered Jon's La La Land CD through ...... Amazon!

[BrianD]

Mine arrived some weeks ago. Haven't had any problems with my Voiceprint purchases - yet I note that they have served others badly here.

[KPatrick]

I emailed them yesterday and I got this reply:

Wow. At least you've gotten a reply. I've emailed them twice and nothing. They all shipped in April, huh? That sounds likely.

I'm glad not everyone has had problems with Voiceprint, but they sold me something that did not exist and I still have no proof that it does. There are a lot of words for that.

[Olorin]

I got a subsequent email about 2 weeks ago that a replacement booklet would be mailed to me, but I haven't received it yet. How long does it take a booklet to travel from the UK to the US?

[YesJen357]

Still waiting.........(sighs)

[True Believer]

Still waiting.........(sighs)
Jeez, Jenny! You still haven't got yours?

[Robert Shupe]

I finally got my booklet. I emailed them when I did not get a booklet in their own time frame and they replied to my email and sent a replacement copy which I finally got. I was lucky in that it came on a sunny day as it has been raining so much that occassionaly a piece of mail will be damp.

I had been waiting so long that when it actually came in, it was kind of anticlimatic.

Keep e-mailing them Jenny and I hope you get what you paid for.

Robert

[KPatrick]

Wow. At least you've gotten a reply. I've emailed them twice and nothing. They all shipped in April, huh? That sounds likely.

I'm glad not everyone has had problems with Voiceprint, but they sold me something that did not exist and I still have no proof that it does. There are a lot of words for that.


If you post a complaint, you should post when the problem is solved, so today, I got mine. I am pleased....

[Olorin]

Well I finally got mine today! Yee-hah! And they still sent it to the wrong address, even after I twice gave them my new address. At least the postal service forwarded it to me.

The autographs are funny. Jon's is the expected swirl. Bill's is the only one which is reasonably legible. Steve's and Rick's can be discerned only because I know whose signatures to expect (and 2 out of the 4 are already accounted for).

So, all's well that ends well. Now if my house will just sell, I can order the Jon Box.

[YesJen357]

All's well with the World at last.......
My signed booklet finally arrived in the mail.
It was worth the wait. The DVD is now a much loved addition to my collection. - (Without the booklet, it wasn't really much better than the 'unofficial' copy most of us already have.)
So my faith in Voiceprint has been somewhat restored.
...I did get a cheaper copy of 'Live From La La Land' from Amazon though!

[True Believer]

Glad it FINALLY arrived, Jenny!

[Buglunch]

...I did get a cheaper copy of 'Live From La La Land' from Amazon though!
Never heard of this, what is it?

Got my holder months ago but the flap it goes in has come off its mooring- wish they'd been signed on the entire casing instead originally.

[YesJen357]

Never heard of this, what is it?

Live From 'La LA Land' is Jon's new live solo show, a 2 CD recently released by Voiceprint.
As I mentioned...Available cheaper elsewhere.

[YesJen357]

Glad it FINALLY arrived, Jenny!
Yea, thanks Anne. Me too. I can now find something else to worry about.....Like getting good seats for YES's 40th tour next year!
:)

[Kathi]

*

[timeandaword13]

order date 12-1-07, still waiting for dvd, gave up hope on autographed booklet. voiceprint sent e-mail today saying it would be re-shipped today. so maybe i'll see it by 2008.
dave

[Buglunch]

You don't even have the DVD(s) yet??

[timeandaword13]

the dvds came today! not sure if i should be glad they came at last or still mad that the autographed booklet i ordered back in jan. is still missing ?

dave